Terms of Service (TOS)

ReneBabin.com's TOS

Last Update: September 15, 2016

It is the mandate of ReneBabin.com to establish a work environment that is transparent for both clients and associates. ReneBabin.com has prepared the following terms of service and policies while keeping in mind the best interest of its customers, its associates and of ReneBabin.com.

Discounts

There are several ways to take advantage of savings when working with ReneBabin.com. Existing clients are encouraged to carefully review the following list of Discount Types to learn about discount conditions and eligibility.

Discount Type: Promotional Exchange
Description: Product and services provided by ReneBabin.com are to display the ReneBabin.com logo or text linking to Renebabin.com. In the case of printed material, contain basic contact information such as ReneBabin.com telephone number, email address, web address or whatever material is appropriate. The logo, text or link must appear on the final product.
Criteria: The ReneBabin.com logo and other pertaining information must be clearly visible. If the ReneBabin.com logo and other pertaining information are included on the product or services by someone other than a authorized ReneBabin.com personnel or associate, a proof of the final product will need to be provided to ReneBabin.com for approval prior to discount eligibility. The logo and pertaining information must remain included with the product and service during the entire lifetime of the product and service provided by ReneBabin.com.
Discount Amount: 10% to 30% - Depending on the size of the ReneBabin.com logo and pertaining information included in the final product.
Discount Code: PEX-010 to PEX-030

Discount Type: Loyalty Program
Description: To reward clients for making ReneBabin.com the first choice for website maintenance duties. Applies to companies or organizations with the need for regular updates and maintenance to their website.
Criteria: The client must make arrangements with ReneBabin.com for specific maintenance duties to a website or ongoing project. These arrangements can be tailored to the needs of the client.
Discount Amount: 10% to 30% - Depending on the nature of the maintenance tasks.
Discount Code: LPR-010 to LPR-030

Discount Type: First Time Customers
Description: To help offset the start-up cost of a website of a new printed item, ReneBabin.com offers you a First Time Customer's discount.
Criteria: You or your organization must not of have previously dealt with ReneBabin.com or have acquired products and services from ReneBabin.com.
Discount Amount: 20%
Discount Code: FTC-020

Discount Type: Registered Non-Profit Organizations
Description: Not for profit organizations can take advantage of this discount.
Criteria: The organization acquiring and/or receiving products and services from ReneBabin.com must be a registered non-profit organization.
Discount Amount: 15%
Discount Code: RNP-015

Discount Type: Essential Services
Description: A few selected services are recognized by ReneBabin.com as being essential services, ReneBabin.com will offer a discount to organizations answering to the discount criteria.
Criteria: The organization acquiring and/or receiving products and services from ReneBabin.com must be recognized as one of the following; police and law enforcement agency (does not applied to private security firms), health professional (hospitals, clinics, long term and short term care giver, ambulance services), fire department (does not apply to private inspection companies), wildlife agency and agriculture (does not apply to farms receiving more than 51% of their income from the tourism industry), public transportation (transit systems, taxi companies and shuttle services), food (includes agricultural farmers, farmer's market groups and food supply retailers) and religious groups (committees and establishments catering to the spiritual needs of the community).
Discount Amount: 10% to 20%
Discount Code: ESE-010 to ESE-020

Discount Type: Francophone Community of Nova Scotia
Description: Purpose of encouraging the Francophone entrepreneurs of Nova Scotia to offer services in French and offset the cost of operating in both official languages.
Criteria: The organization acquiring and/or receiving products and services from ReneBabin.com must conduct at least 51% of its operations in French. This discount also applies to bilingual projects not consisting of French or English as a secondary language.
Discount Amount: 20%
Discount Code: FCN-020

Discount Type: Female Entrepreneurs
Description: In an effort to offset gender inequality in the workplace, ReneBabin.com chooses to encourage Female Entrepreneurs.
Criteria: The client and/or the owner of the company or organization acquiring and/or receiving products and services from ReneBabin.com must be of female gender. If the organization acquiring or receiving services from ReneBabin.com is governed by a board of directors, 51% of the board members must be of female gender. This discount also applies to members of LGBT community.
Discount Amount: 20%
Discount Code: FEN-020

Discount Type: Arts and Culture
Description: To encourage the growth of art and culture in your community, ReneBabin.com chooses to promote and support the arts and culture by providing a discount targeting organizations catering to the arts and cultural needs of their communities.
Criteria: The organization acquiring and/or receiving products and services from ReneBabin.com must primarily cater to the arts and cultural needs of the community. They must be recognized as art galleries, theatre and dance groups, band camps, orchestras or other musical groups. This discount does not apply to organizations catering primarily to the tourism industry.
Discount Amount: 20%
Discount Code: ACU-020

ReneBabin.com will screen your organization for eligibility of the listed discount type when preparing an estimate or before starting on approuved projects by asking a few questions. If you believe your organization was improperly screened for available discounts, please contact ReneBabin.com, at that time you may be asked to provide documentation to support the discount. ReneBabin.com reserves the right turn down discounts without notice. Discount types are not retroactive and may not be applied to previously completed work orders.

Deducting discount amounts from your project total

The sum of the discount amount will not be subtracted from your statement amount as a percentage total. If you or your organization is eligible for multiple discounts, the discounts will be calculated as follow:

Example: If the final statement amount totals $300.00 (amount derived from hourly rate) and you are eligible and have been approved for 10%, 25% and 40% discounts, the final total of your statement will be $155.85.

Where the calculation is performed as such:

$300
- 40% (Starting with the largest discount amount.)
= $214.29

$214.29
- 25% (Then with the next largest amount.)
= $171.43

$171.43
- 10% (And ending with the smallest discount amount.)
= $155.85

Subtracting multiple discount amounts from the statement total will always begin with the largest discount percentage and then end with the smallest discount percentage amount by gradually working down to the smallest discount amount. The discounts will not be added prior to being applied to the statement total. In the given example, the total of the discount percentages (75%) would never be subtracted from the statement total to give the client a statement total of $75.00 (300 - 75% = 75).

Discount Notice

ReneBabin.com discounts do not apply to hosting services, domain names registrations or renewal and/or third party services such as printing services, courier services or other.

Service Prerequisites

Certain services offered by ReneBabin.com require basic knowledge of information technology and it's fundamentals. For example, when a client request website design and website development services, the client should possess sufficient knowledge about information technology to be capable of making use of computer applications to navigate websites such as internet browsers (Internet Explorer, Firefox, Safari, and others).

The client should also possess sufficient knowledge about information technology to be able to make usage of computer applications such as email clients (Outlook, Outlook Express, Windows Mail, Eudora, Gmail, Hotmail and others).

If the client does not possess the prerequisites for website design and website development services, it is recommended an authorized person within the organization whom possesses sufficient knowledge with internet browsers and email clients be made primary or secondary contact person when opening an account with ReneBabin.com.

Refunds and Returns

All sales transactions between ReneBabin.com, its operators or associates and the client are final. There are rare circumstances where a refund or return may be processed. To appeal or contest a refunds and returns decision, please contact ReneBabin.com to present your case, then once received, the appeal will be evaluated and you will receive a final verdict within 3 to 5 business days.

Pricing and Project Estimates

All cost estimates are provided in Canadian funds and do not include sales tax unless stated otherwise. All project estimates are based on information and data available at the time it is composed. The details and information contained within the project estimate are subject to change without notice.

Technical Support

ReneBabin.com and its operators or associates do not offer technical support for third party products. Any support provided to clients through ReneBabin.com for third party products is done out of courtesy. These third party products may consist of computer hardware, computer software and web application such as internet browsers, email clients, web authoring tools, word processing programs, ftp programs, CMS (Content Management System) such as Wordpress, Joomla, Drupal and others as well as graphic and photo editing tools, computer and monitors, disc drives and any other computer related hardware and software application.

Extended Support

Extended support is available upon request to cover tasks such routine system maintenance or regular updates to your website. To inquire about extended support, please contact ReneBabin.com for an estimate.

Accountability - Third Party Products

ReneBabin.com and its operators or associates do not warrant third party services and products. These third party services and products may include; pre-press printing, couriers, internet service providers, website builder tools and other third party services and products. ReneBabin.com and its operators or associates will not be held accountable for damages or lost of revenue caused by third party products and services.

Search Engine Optimization (SEO)

ReneBabin.com and its operators or associates do not warrant search results or rankings of client website with search engines. These search engines may consist of Bing, Google, Yahoo or other.

Customer Service Policy

Whenever possible, the personnel of ReneBabin.com, its operators and associates will keep all clients updated on policy changes that could have an impact on products and services offered by ReneBabin.com.

Please ensure that your organization's contact information is up-to-date.

If your organization's contact information has recently changed; telephone numbers, email addresses, civic addresses or other, please contact ReneBabin.com to with the updated information.

ReneBabin.com Mandate

  1. Provide clients with design and development solutions that are functional, adaptable and sustainable.
  2. Promote client loyalty by providing a level of customer service that is professional, insightful and courteous.
  3. Establish a work environment that is transparent for both clients and associates.
  4. Educate clients about industry trends and keep up-to-date with technological advancement that can in turn benefit clients and associates.
  5. Study and gather knowledge on the industry of each client and obtain a solid understanding of each client's goal with the products and services they receive from ReneBabin.com.
  6. Deliver products and services in a time sensitive manner in respect to client expectations.
  7. ReneBabin.com and its associates shall honour client confidentiality at all times.

Termination of Service

ReneBabin.com and its operators or associates reserve the right to terminate services and stop delivery of products and services at any time without given notice.

Receivables - Payments

Prior to the delivery of the completed project, a payment totalling the remaining unpaid amount of the total project cost is required. Upon receipt of the final payment in full of the remaining amount, the product will be delivered to the destination outlined in the project estimate; FTP to website, delivery to print shop or other method.

If the payment cannot be made in full upon project completion, alternative payment arrangements must be made before the design and development stages begin. ReneBabin.com and its operators or associates reserve the right to withhold the delivery of products and services until the payment in full has been received and processed.

Cheques Returned and Marked Non-Sufficient Funds (NSF)

Clients will be charged an administration and handling fee of thrity five dollars ($35.00) for all cheques written to René J. Babin (ReneBabin.com) returned and marked Non-Sufficient Funds (NSF).

Deposits

Before proceeding with the design and development stages of the client's project, a non-refundable deposit totalling 25% of the project estimate's cost is required. The 25% deposit amount does not take into account the cost of third party products and services which may consist of; web hosting, courier services or any other products and services not directly provided by ReneBabin.com.

All cost derived from third party products and services will need to be included in full with the deposit. The preliminary details of the deposit amount will be included in project estimate and any new charges resulting from third party products and services will be addressed in time and lieu.

Domain Names

Unless an agreement has been stated, the renewal of domain names are the responsibility of the website owners and operators.

Domain names are subject to availability. ReneBabin.com and its operators or associates do not warrant the availability of domain names. ReneBabin.com and its operators or associates will not be held responsible for the lost of ownership of domain names.

Website Hosting

ReneBabin.com and its operators or associates will not be held responsible for the loss of data such as; web site files and images, databases, passwords, emails, email attachments or lost of any other form of digital information and media. ReneBabin.com and its operators or associates will not be held responsible for lost of revenue or profit resulting from slow website connections, lost of connections or server downtimes.

Product Delivery

ReneBabin.com and its operators or associates do not warrant third party delivery services and products. These third party delivery services and products may include; couriers, internet service providers, email service providers, or any other method of delivery. ReneBabin.com and its operators or associates will not be held accountable for damages or lost of revenue caused by third party delivery products and services.

Design Proofs and Revisions

Project estimates provided by ReneBabin.com takes into consideration the revision of design proofs. The total amount of design revisions included in the project estimate's cost are numbered at 2 (two). When reviewing a design proof, it is important that you provide in detail the requested changes to ensure that the least amount of time possible is spent revising designs.

ReneBabin.com and its operators or associates reserve the right to limit the amount of revisions to 2 (two) before adding extra charges to the cost of the project.

ReneBabin.com Content Credentials

All material appearing on ReneBabin.com are represented as accurately and as loyal to there sources as possible. If you have any questions or concerns in regards to the credentials or accuracy of the material contained on the ReneBabin.com website, please send your Comments or Feedback so that the matter may be evaluated.

ReneBabin.com and its operators reserve the right to modify, update or edit the listed Terms and Conditions and Policies without given notice. However, as part of the Customer Service Policy, it is the commitment of ReneBabin.com and its operators to keep clients informed at all times on policy changes that could have an impact on products and services offered by ReneBabin.com.

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